Patient Booking Administrator

Patient Booking Administrator 

Salary: competitive package, depending on experience.

Location: we are looking for people based around the ASCOT area, where the clinic is based. The job is hybrid, 3/4 days working from home and 1/2 from the office so you must be able to easily commute to Ascot.

Our client is a private clinic based in Ascot, providing a full range of medical services e.g. GP, plastic surgery, gynaecology, sports medicine and much more. Based in Ascot, you will be in charge of  taking bookings for different consultants (7-8 in total).

As a Booking Administrator, you must have past experience in a medical setting; this is a must requirement. The clinic is very busy and being highly organised is essential to successfully execute the job.

You will be in charge of the following tasks:

• Act as the primary point of contact for patients, providing information on consultations, costs, etc.
• Respond – quickly and efficiently – to all incoming booking and enquiries.
• Provide appropriate information, with accuracy and professionalism
• Deliver exceptional customer service and ensuring all patients have the best experience from the time of booking until service close off.
• Liaise between patients, rest of the team and Consultants to ensure a seamless experience from consultation to treatment.
• Liaise with clinical team to ensure all required documentation is complete and accurate before treatments.
• Maintain up-to-date and accurate patient records on CRM in compliance with clinic policies and data protection laws.
• Collaborate with the financial and administrative teams to ensure that all patient payment plans and invoices are processed correctly.
• Ensure patient care and safety by monitoring and confirming consent forms, medical history, and follow-up requirements.
• Provide compassionate and professional support to patients, addressing any concerns or questions regarding their medical journey.
• Act as a Receptionist – when and if required e.g. covering sick leave or any other emergency; when acting as a Receptionist, you will be required to work on-site.

Key Requirements:

• Previous experience in medical environment is a must
• Strong understanding of healthcare and CQC regulations.
• Exceptional organizational skills with the ability to manage multiple tasks and priorities.
• Strong communication skills, both written and verbal, with the ability to build rapport with patients and clinical staff.
• High attention to detail, particularly when handling sensitive patient information and medical documentation.
• Ability to work in a fast-paced environment while maintaining a focus on patient care.
• Proficiency in using medical or clinic management software.
• A compassionate and empathetic approach to patient care.

Working hours: Monday to Friday: 9AM to 6PM with 1 hour lunch break.

Days of holidays: 20 + BH

Benefits: hybrid work + pension.

If this job sounds like you, please apply ASAP.