Junior IT Analyst

Job Title: Junior IT Analyst

Location: The City of London – hybrid, 3 days from office and 2 from home

Salary: £26.000-£29.000 depending on experience.

Competitive benefits package to include 25 days holiday + bank holidays, Non-contributory Group Personal Pension Plan, Private Health Insurance, Death in service, Interest free season ticket loan, Non-contributory study support scheme, Cycle to work scheme, Gym subsidy and more.excellent benefits package.

Permanent contract; Full-time. Some global travel and out of hours work may be required.

The Helpdesk covers 08:00-18:00, 3 days a week in the office on either 8-4 or 10-6, with 2 days working from home, which operates on a rota shift.

Our client is an established London syndicate underwriting international casualty and cargo business in more than 80 countries around the world.

Overview of role

The Junior IT Analyst will add expertise to our IT Services
team, while supporting the Head of IT, the Infrastructure Manager and the IT Helpdesk Lead with implementing infrastructure solutions that meet IT service and strategic objectives.

  • Provide IT support for the office
  • Provide IT Facilities support for all of the London office, includes;-Asset tagging and inventory management

    – Monitor and dock setup/moves at users desks

    – Build room responsibility

    – AC and power maintenance

    – Delivery management

    – Access control and physical security

    – Meeting room setup (partitions/equipment etc.)

    – Staff/Reception TV management

    – Room booking system

    – Vendor visit management

    – Printer supplies

  • Ensure tickets are responded to within set SLA’s
  • Support all user desktops, laptops and peripherals
  • Configure and deploy all end user hardware
  • Maintain hardware inventory, asset tagging etc
  • Ensure systems are kept up to date with relevant security patches
  • Basic server administration – including folder administration and permissions
  • Ensure adherence to existing IT policies and support any new ones

Must have

  • Demonstrable knowledge of Microsoft Windows and Office
  • Demonstrable knowledge of PC hardware
  • 1 Year+ working in desktop support (candidates with no past work experience in a similar role won’t be considered).
  • Applicable IT education

Personal skills

  • Ability to work under pressure during critical incidents
  • Ability to work with management at all levels and take on board constructive feedback
  • Detail orientated and accurate with great attention to detail in everything undertaken
  • Following and executing company policies and objectives
  • Excellent communication skills, good with English (verbal and written)
  • Good interpersonal skills/articulate
  • Presentable, professional, punctual and demonstrate good work ethics
  • Trustworthy and reliable
  • Solutions orientated can demonstrate an ability to troubleshoot/problem solve
  • Self-motivated, driven and able to work using their own initiative to overcome operational and project challenges
  • Abide by the guiding principles

Please apply ASAP if interested in this job via the form below or email your CV at recruitment@cvandcoffee.com

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