Customer Service, Export & Logistics – Italian speaking 

  • Full Time
  • Anywhere

Job Title: Customer Service, Export & Logistics – Italian speaking 

Location: Central London

Salary: £25K-£30K

We are looking for an individual to assist our client, an ever-growing international fragrance distribution company, ensuring clients are provided with the best service available.

DEPARTMENT: Operations

Your responsibilities: 

Direct, manage autonomously, optimize and coordinate the full order cycle to deliver customers’ orders:

  • PO reception, PO analysis vs stock;
  • Liaise with sales team, customers and operation team to fine-tune PO;
  • PO approval; PO entry in CRM system; Sales Order creation and stock allocation;
  • Instruct warehouse about picking process; Issuing of customer invoice accordingly to specific customer requirements; Track and assist warehouse/agency with issuing correct export documents (EUR1, COO, FSC, CMR, DGD, etc…);
  • Validation of above listed documents; Sharing export documents and certificate with customers to get them approved; Handle documents legalisation if needed; Archive order’s documents and key communications exchanged with customers;
  • Contact customer to share final documents; Coordinate with customer’s freight forwarder and warehouse to arrange order collection;
  • Collect from customer, warehouse, forwarder agent, shipping company, customs, all documents related to each order delivered, and archive;
  • Closing of order process; Weekly posting of invoices; Transfer of sales information to accountancy; Weekly reporting of order portfolio, sales, open orders, updated of receivables; aged debts;
  • Resolve any arising problems or complaints; Sorting logistical issues, availability of products, pick and pack issues, shipment issue, product damage issues; Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency;
  • Building professional relationship with forwarding agents of distributors;
  • Arrange shipment for product samples.

Skills, Experience and Competencies:

  1. Minimum 2 years of experience in similar position
  2. Fluent in English and Italian – any additional languages is a plus
  3. Experience in stock management, international shipping, export
  4. Experience in customer relation service.
  5. Attention to detail is a must
  6. Problem solving attitude
  7. High level of drive and commitment
  8. High sense of priority setting
  9. SAGE 200, SAP or similar is a must
  10. Organised and proficient in Excel and Outlook 
  11. Experience in dealing with Middle East / Asia markets is a plus

Please apply ASAP through the form below or by sending your CV to recruitment@cvandcoffee.com

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